CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance selling agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
The shipping costs of the product will be paid by the buyers.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, Buyers can terminate the contract.
The purchased product must be delivered complete, in accordance with the specifications specified in the order, and with documents such as at-if any-warranty certificate and user manual.
In the event that the sale of the purchased product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days of learning about this situation. The total price must be refunded to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:
If, after the product is delivered, it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the Seller within 3 days at the expense of the Seller's shipping costs.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
If unforeseen force majeure events occur that prevent the Seller from delivering the product on time, the situation is reported to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee is refunded in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price is refunded to the bank within 14 days from this cancellation, but it is likely that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer will inspect the goods/services subject to the contract before receiving them; will not receive damaged or defective goods/services, such as dented, broken, torn packaging, etc., from the cargo company. The received goods/services will be deemed to be undamaged and sound. The BUYER is obliged to protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise the right of withdrawal by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to himself or the person/organization at the address indicated, provided that he notifies the SELLER via the communication information below, without undertaking any legal or criminal liability and without stating any reason.
SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY NAME/TITLE:
Baykuş Mentörlük Yazılım Limited Şirketi
ADDRESS:
pürtelaş hasan efendi mah, özoğul sokak, no:10/1
EMAIL:
admin@baykus.app
PHONE:
+90 212 945 90 09
DURATION OF THE RIGHT OF WITHDRAWAL:
If the product purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the performance of the service has begun with the consumer's consent before the end of the withdrawal period.
The costs arising from the exercise of the right of withdrawal belong to the SELLER.
To exercise the right of withdrawal, written notification must be sent to the SELLER by registered mail with return receipt, fax, or email within the 14 (fourteen) day period, and the product must not have been used in accordance with the provisions of "Products for which the Right of Withdrawal Cannot Be Used" regulated in this contract.
EXERCISING THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd party or the PURCHASER, (If the invoice of the product requested to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns issued on behalf of institutions cannot be completed without a RETURN INVOICE.)
Return form,
The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories, if any.
RETURN CONDITIONS:
The SELLER is obliged to return the total amount and the documents that put the BUYER under debt to the BUYER within at most 10 days from the receipt of the withdrawal notification and to take the goods back within 20 days.
If there is a decrease in the value of the goods due to a fault of the BUYER or if returning is impossible, the BUYER is obliged to compensate the SELLER's losses proportionally to the fault. However, the BUYER is not responsible for changes and deteriorations occurring due to the proper use of the goods or product within the withdrawal period.
In case the campaign limit amount organized by the SELLER due to the exercise of the right of withdrawal falls below, the discount amount benefited from within the scope of the campaign is canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Products prepared upon the request of the BUYER or explicitly for personal needs and not suitable for return, such as underwear bottoms, swimwear bottoms, makeup products, disposable products, goods that are likely to spoil quickly or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene after the packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodic publications such as newspapers and magazines, except those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or visual recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, is not possible according to the Regulation. Furthermore, exercising the right of withdrawal for services whose performance has begun with the consumer's consent before the end of the withdrawal period is also not possible according to the Regulation.
Cosmetics and personal care products, underwear products, swimwear, and bikinis, books, duplicable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) must be unopened, untried, undamaged, and unused for them to be returned.
DEFAULT AND LEGAL CONSEQUENCES
In case the BUYER defaults when making payments by credit card, the BUYER accepts, declares, and undertakes that they will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; may demand the arising costs and attorney's fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER accepts that they will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can benefit from online single payment or online installment options with all types of credit cards through our site. In your online payments, the amount will be charged from your credit card at the end of your order.
